"Gala Coral use Syrtech in many different capacities..."

As a management centre

Syrtech provides the Bingo and Casino divisions of Gala Coral Group with a Central Support Service 24 hours a day 7 days a week all year round, operating as a call management centre for all our catering repairs of all disciplines.

Gala Leisure Ltd was looking to appoint a contractor that could monitor and validate the billing of all our various maintenance contractors used across the estate. The Syrtech system gives us the ability to appoint maintenance contactors and to have their service level provision independently monitored to maximise their effectiveness.

We now have a completely accurate picture of what each of our independent contractors is delivering and that allows us to increasingly improve the service levels delivered, which in turn allows us to deliver more to our customers.

The key thing for us is that Syrtech are very customer focused and as they continually monitor our costs independently we know the information we use daily is accurate.

For Gala Coral Group, the ability to ensure that the standard of service delivery is totally visible gives us far greater control over the improvement of service levels delivered to our sites.

Syrtech are responsible for agreeing the contracted labour and parts rates and we can now be sure, using this system that we are getting what we are paying for. We now have peace of mind that wastage has been reduced dramatically.

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